Refund Policy

At Rustic Rose Brand, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free refund policy to make things right.

Eligibility for Refunds

In order to be eligible for a refund, please note the following:

  • Refunds are only available for items purchased directly from Rustic Rose Brand.
  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Refunds must be requested within 30 days of the original purchase date.

How to Request a Refund

If you would like to request a refund, please follow these simple steps:

  1. Contact our customer support team at within 30 days of your purchase.
  2. Provide your order number and a detailed explanation of why you are requesting a refund.
  3. Our customer support team will review your request and get back to you within 2 business days.

Refund Process

Once your refund request is approved, we will initiate the refund process. Please note the following:

  • Refunds will be issued to the original payment method used for the purchase.
  • Depending on your payment provider, it may take up to 5-10 business days for the refund to be reflected in your account.
  • Shipping costs are non-refundable.


If you would like to exchange an item for a different design or size, please contact our customer support team at We will be happy to assist you with the exchange process.

Contact Us

If you have any further questions or concerns about our refund policy, please don't hesitate to contact our customer support team at We are here to help!